Bookings
- To confirm your booking you must either pay a security deposit or stipulate the insurance that pays for you in case of cancellation. We strongly recommend insurance, especially when children are involved.
- This is not possible. We prefer to follow up the booking directly to ensure better room accommodation and to make sure that allergies or food intolerances are correctly reported. Send us a request with all your details and we will get back to you as soon as possible.
Children
- On the second floor of the residential section there is a small kitchen that parents can use to prepare baby food or snacks for their children. The main kitchen can also prepare vegetable or meat broth on request. For more information, see the page devoted to childern.
- Activities are available for children and adults at the hotel at certain times of the year: in august and during Christmas holidays.
Food intolerances
- Our hotel can guarantee a gluten-free and/or lactose-free diet. Other forms of intolerances are guaranteed upon agreement at the time of making your reservation.
- Every form of allergy or intolerance should be reported from the first booking contact with the hotel; we ask you to notify us of any intolerances or allergies before you arrive if you forget to do so at the time of booking.
- This is not possible, as the number of celiacs at the hotel is always quite large and involves a lot of work in the kitchen where the gluten-free meals are prepared. We want to reserve careful service to those who, for health reasons, require a gluten-free diet.
The Alpe di Siusi
- The road that goes to the Alpe di Siusi is closed from 9 am to 5 pm every day. A convenient, modern gondola cableway enables tourists to reach the area without polluting.
- A shuttle stops in front of our hotel about every 20 minutes and takes you directly to the gondola (in 5 minutes).
- The hotel is about 1,050 meters above sea level and the Alp di Siusi is about 1,900 m above sea level.
No, you cannot use your Mobilcard to go to the Alpe. For further information, see the Mobilcard website.
Restaurant
- People not staying at the hotel can access it from 12:30 to 1:30 and from 7:00 to 8:00 pm. In view of the limited number of seats, it is advisable to make reservations.
- The restaurant offers the same à la carte menu with the same dishes in both versions, gluten-free and not.